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Disclaimer and Privacy Notice


The Crisis Connection website is for informational purposes only and is not meant to serve as medical or clinical advice or to replace consultation with your physician or mental health professional or case manager. 

Use of the Crisis Connection website constitutes an agreement by the users not to hold Crisis Connection or any of its officers, employees or volunteers liable or responsible for information posted on it.  Changes or updates will be made periodically to information on this site.  As part of this process this website may occasionally include technical inaccuracies or typographical errors.

Your use of this website acknowledges that the information on the Website is provided "as is" for general information only.  It is not intended as medical advice, and should not be relied upon as a substitute for consultations with qualified health professionals who are familiar with your individual medical or mental health needs.  There is no direct access to mental health or resources through this website.  If you or a member of your family needs to obtain services, please call 612-379-6363.

Disclaimer of Endorsement for Links to Other Sites:
At certain places on this site, links to other web sites can be accessed.  Such external sites contain information created, published, maintained, or otherwise posted by institutions or organizations independent of Crisis Connection.  Crisis Connection does not endorse, approve, certify, or control these external sites and does not guarantee the accuracy, completeness, efficacy, or timeliness of information located at such sites.  Reference therein to any specific program, commercial product, process or service does not constitute or imply endorsement, recommendation or favoring by Crisis Connection.  Crisis Connection assumes no responsibility for consequences resulting from use of information obtained at linked sites.  Crisis Connection is not responsible for, and expressly disclaims all liability for, damages of any kind arising out of use, reference to, reliance on, or performance of such information.

Notice of Privacy Practices:

Our pledge to you: Crisis Connection must collect information about you in order to provide you the services you need. The information we collect about your mental and physical health issues is considered “private,” and is protected by state and federal laws. We refer to this information as “Protected Health Information” or “PHI.” We not only follow all state and federal laws protecting your PHI, we also attempt to limit and protect any disclosure of information about you to the minimum necessary to do our jobs. We further expect all of our departments, employees, volunteers and business partners to respect your privacy and abide by the same laws.

Crisis Connection created a record of your care in order to supply you with quality care and to document our services for legal purposes. This notice informs you of the ways that we may use this information – to whom and how we may disclose it, and also what rights you have about your PHI and what obligations we have regarding our use and disclosures of your PHI.


Crisis Connection is permitted to make uses and disclosures of protected health information for treatment and health care operations, as described in the following examples:

  • For treatment – A doctor or nurse or mental health professional you are seeing may need to consult with Crisis Connection counseling staff to provide the most effective treatment.
  • For health care operations – We may use information in your record to review the quality of our care and evaluate the performance of our staff and volunteers.

Crisis Connection is permitted or required, under specific circumstances, to use or disclose protected health information without your written authorization. For example, we are obligated by law to report suspected abuse of a child or vulnerable adult. We are required to supply information about the care clients receive at Crisis Connection to agencies that regulate and license our agency.

Other uses and disclosures will be made only with your written authorization, and you may revoke such authorization.

Crisis Connection may contact you to provide follow up services upon your authorization.

You have the following rights regarding protected health information:

  • The right to request restrictions on certain uses and disclosures of protected health information. Crisis Connection is not required to agree to a requested restriction, however.
  • The right to receive confidential communications of protected health information, for example, to receive phone calls and written communication at specified addresses and phone numbers.
  • The right to inspect and copy protected health information, as provided in the Privacy Regulation.
  • The right to amend protected health information, as provided in the Privacy Regulation.
  • The right to receive an accounting of disclosures of protected health information

Crisis Connection is required by law to maintain the privacy of protected health information and to provide individuals with notice of its legal duties and Privacy practices with respect to protected health information.

Crisis Connection is required to abide by the terms of the Notice currently in effect.

Crisis Connection reserves the right to change the terms of this Notice.   The new Notice provisions will be effective for all protected health information that it maintains.

Individuals may file a complaint to Crisis Connection and to the Secretary of the Department of Health and Human Services, without fear of retaliation by the organization, if they believe their privacy rights have been violated. You may file a complaint directly with the Privacy Officer in person, by telephone, or in writing.   Please remember to include details of the exact nature of your complaint, the names of any staff persons involved, your name and a daytime phone number where you may be reached.

Crisis Connection’s Privacy Officer and contact person for matters relating to complaints is: Susan Seiler, 651-777-5222, Canvas Health, 7066 Stillwater Boulevard North, Oakdale, MN 55128.



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1550 East 78th St., Richfield, MN 55423
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